Terms of Sale Agreement

Formulage (Pty) Ltd (registered in South Africa) provides these Terms of Sale to govern all purchases made through our website.

1. Definitions

• "Company" refers to Formulage (Pty) Ltd, a private company incorporated under the laws of the Republic of South Africa.
• "Customer" refers to any person or entity purchasing products from the Company’s online store.
• "Products" refers to skincare items offered for sale by the Company.
• "Website" refers to the Company’s official e-commerce platform.

2. Scope of Agreement

• These Terms govern all sales of Products through the Website.
• By placing an order, the Customer acknowledges and agrees to be bound by these Terms, together with the Company’s Privacy Policy and any additional conditions communicated at checkout.

3. Product Information

• The Company endeavours to ensure that all product descriptions, images, and specifications are accurate.
• The Company reserves the right to amend product details, discontinue Products, or update formulations without prior notice.

4. Pricing and Payment

• All prices are quoted in South African Rand (ZAR) and include VAT where applicable.
• Payment must be made in full at the time of order via approved payment methods.
• The Company reserves the right to adjust prices at any time. Confirmed orders will not be affected by subsequent changes.

5. Order Acceptance

• Orders constitute an offer to purchase Products.
• Acceptance occurs only upon issuance of an order confirmation by the Company.
• The Company reserves the right to refuse or cancel orders in cases of stock unavailability, payment irregularities, or suspected fraudulent activity.

6. Authorized Sellers and Training

• Formulage (Pty) Ltd ensures that all authorized distributors, representatives, and resellers of its Products receive appropriate training provided by the Company.
• This training is designed to ensure accurate product knowledge, correct usage guidance, and compliance with the Company’s quality standards.
• Customers are advised to purchase Products only from the Company’s official Website or from authorized sellers who have been trained and approved by Formulage (Pty) Ltd.
• The Company shall not be liable for any representations, advice, or product handling provided by unauthorized sellers.

7. Delivery

• Delivery is available within South Africa and selected international destinations.
• Estimated delivery times are provided for guidance only and are not guaranteed.
• Risk of loss or damage passes to the Customer upon delivery. Title to Products passes upon receipt of full payment.

8. Returns and Refunds

• Returns are permitted within 7 days of delivery, provided Products are unopened, unused, and in their original packaging.
• Refunds will be processed after inspection of returned Products.
• For hygiene reasons, opened or used Products cannot be returned unless defective.
• Defective Products will be replaced or refunded in accordance with the Consumer Protection Act 68 of 2008.

9. Warranties and Limitation of Liability

• Products are supplied for cosmetic use only. No medical claims are made or implied.
• The Company shall not be liable for allergic reactions, misuse, or failure to follow usage instructions. Customers are advised to conduct patch testing prior to use.
• The Company’s liability is limited to the purchase price of the Product concerned.

10. Intellectual Property

• All trademarks, logos, product names, and content appearing on the Website are the property of Formulage (Pty) Ltd.
• No reproduction, distribution, or use is permitted without prior written consent.

11. Governing Law and Jurisdiction

• These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa.
• Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

12. Contact Information