1. Introduction

Formulage (Pty) Ltd ("Company", "we", "our") processes personal information received from customers ("you", "your") to deliver our products and services. We manage this information in accordance with POPIA, the Consumer Protection Act 68 of 2008 (CPA), and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

2. Information We Collect

• Identity information: name, surname, contact details.
• Transaction information: billing address, delivery address, payment details.
• Technical information: IP address, browser type, device details, and website usage data.
• Communication records: queries, complaints, or other correspondence with us.

3. Purpose of Collection

• To process and fulfil orders placed through the website.
• To deliver products and manage returns or refunds.
• To communicate about orders, promotions, or service updates.
• To comply with legal and regulatory obligations.
• To improve website functionality, customer experience, and marketing initiatives.

4. Consent

By using the website and providing personal information, you consent to the collection, processing, and storage of your information as described in this policy and applicable legislation.

5. Data Sharing

• Personal information is not sold or shared with unauthorised third parties.
• Information may be shared with trusted service providers (such as payment processors and courier companies) strictly to fulfil transactions.
• Disclosure may occur where required by law, regulation, or court order.

6. Data Security

• Appropriate technical and organisational measures protect personal information against unauthorised access, loss, or misuse.
• Reasonable precautions are taken, but transmission over the internet carries inherent risks.

7. Data Retention

• Personal information is retained only as long as necessary for the purposes outlined in this policy or as required by law.
• Once retention is no longer necessary, information is securely deleted or anonymised.

8. Customer Rights

In terms of POPIA, you may:

• Access personal information we hold about you.
• Request correction or deletion of inaccurate information.
• Object to the processing of personal information for direct marketing.
• Lodge a complaint with the Information Regulator of South Africa.

9. Cookies and Tracking

• We may use cookies and similar technologies to enhance user experience and collect analytical data.
• You may disable cookies through browser settings, though this may affect website functionality.

10. International Transfers

Where personal information is transferred outside South Africa (for example, for international delivery), we ensure that adequate protection measures are in place in accordance with POPIA.

11. Updates to This Policy

We may amend this privacy policy at any time. Updates will be published on the website, and continued use of the website constitutes acceptance of any changes.

12. Contact Information